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Southern New Mexico Phone: 575.437.0890
Southern New Mexico Surgery Center is a multi-specialty center, providing excellent care to all of our patients. Click here to learn more about the various programs. Post Surgery
Who wants to go to a hospital? We provide an alternative to a hospital stay that can be uncomfortable and disruptive to one's routine. Click here to learn more. |
Patient RightsAdult Patient Rights | Pediatric Patient Rights Southern New Mexico Surgery center - patient rights1. The right to efficient and equal service, regardless of their race, sex, religion, ethnic background, education, social class, physical or mental handicap or economic status. 2. The right of considerate, courteous and respectful care from all staff of the facility. 3. The right of complex information in terms the average patient can reasonably be expected to understand. 4. The right to informed consent and full discussion of risks and benefits prior to any invasive procedure, except in an emergency. Alternatives to the proposed procedure must be discussed with the patient. 5. The right to obtain assistance in interpretation for non-English speaking patients. 6. The right to know the names, titles and professions of the facility staff to whom the patient speaks and from who services or information is received. 7. The right to refuse examinations, discussion and procedures to the extent permitted by law and to be informed of the health and legal consequences of this refusal. 8. The right of access to patient’s personal health records. 9. The right of respect for the patient’s privacy. 10. The right of confidentiality of the patient’s personal health records as provided by the law. 11. The right to expect reasonable continuity of care within the scope of services and staffing of the facility. 12. The right to respect for the patient’s civil rights and religious opinions. 13. The right to present con (complaints to the management of the facility without fear of reprisal.) 14. The right to examine and receive a full explanation of any charges made by the facility and regardless of source of payment. 15. If you have an emergency or are in labor, you have the right to receive within the capabilities of the hospital staff and facility:
16. The right to be informed of the availability of an advanced directive. The right to have a current advanced directive become a part of the permanent medical record at Southern New Mexico Surgery Center. Southern New Mexico Surgery Center, LLC will base the advanced directive policy and purpose, which includes whether or not to use it on the following:
17. The right to request the credentials of the physicians and or the care givers of the facility. [top] Physician Ownership DisclosureThe partners listed below make up the partnership of Southern New Mexico Surgery Center. An interest in this facility enables them to have a voice in the Administration and Medical Policy of this health care institution. This involvement helps ensure the finest quality surgical care for their patients. Some of the physicians also perform surgery at other surgical facilities in Otero County. If you have a preference of where your ambulatory procedure is performed, please let us know. Special emphasis is placed on patient feedback so that we can treat you professionally and courteously at all times. Dr. Douglas Dodson [top] Southern New Mexico Surgery Center - Patient / Grievance / Complaint Process Receiving Complaints Facility Administrator contact information: Patsey Bridges No Intimidation, Retaliation, or Request to Waive Rights Upon receipt of the complaint the facility will notify the patient of changes in process/procedures within two weeks following the original notification of the complaint. Policies of specifics of processes available upon request. Click here to learn more about The Office of the Medicare Ombudsman's (OMO) or go to: http://www.medicare.gov/Ombudsman/activities.asp
NM Department of Health The Surgery Center cannot ask patients to waive their right to complain to the government or to the facility. Duty To Mitigate Documentation of Complaints Complaints Against a Business Associate [top] About Us | Specialty Programs | Surgery Center | Patient Resources | Physician Members | For Physicians | Career Opportunities | SiteMap
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Southern New Mexico Surgery Center is a recipient of the 2010 / 2011 Apex Quality Award. This distinction recognizes outstanding healthcare organizations that demonstrate the highest levels of excellence in |
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patient satisfaction throughout the United States in markets served by CTQ.