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Patient Rights Southern New Mexico Surgery center - patient rights 1. The right to efficient and equal service, regardless of their race, sex, religion, ethnic background, education, social class, physical or mental handicap or economic status. 2. The right of considerate, courteous and respectful care from all staff of the facility. 3. The right of complex information in terms the average patient can reasonably be expected to understand. 4. The right to informed consent and full discussion of risks and benefits prior to any invasive procedure, except in an emergency. Alternatives to the proposed procedure must be discussed with the patient. 5. The right to obtain assistance in interpretation for non-English speaking patients. 6. The right to know the names, titles and professions of the facility staff to whom the patient speaks and from who services or information is received. 7. The right to refuse examinations, discussion and procedures to the extent permitted by law and to be informed of the health and legal consequences of this refusal. 8. The right of access to patient’s personal health records. 9. The right of respect for the patient’s privacy. 10. The right of confidentiality of the patient’s personal health records as provided by the law. 11. The right to expect reasonable continuity of care within the scope of services and staffing of the facility. 12. The right to respect for the patient’s civil rights and religious opinions. 13. The right to present con (complaints to the management of the facility without fear of reprisal.) 14. The right to examine and receive a full explanation of any charges made by the facility and regardless of source of payment. 15. If you have an emergency or are in labor, you have the right to receive within the capabilities of the hospital staff and facility:
16. The right to be informed of the availability of an advanced directive. The right to have a current advanced directive become a part of the permanent medical record at Southern New Mexico Surgery Center. Southern New Mexico Surgery Center, LLC will base the advanced directive policy and purpose, which includes whether or not to use it on the following:
[top] Physician Ownership Disclosure The partners listed below make up the partnership of Southern New Mexico Surgery Center. An interest in this facility enables them to have a voice in the Administration and Medical Policy of this health care institution. This involvement helps ensure the finest quality surgical care for their patients. Some of the physicians also perform surgery at other surgical facilities in Otero County. If you have a preference of where your ambulatory procedure is performed, please let us know. Special emphasis is placed on patient feedback so that we can treat you professionally and courteously at all times. Dr. Douglas Dodson [top] Southern New Mexico Surgery Center - Patient / Grievance / Complaint Process Receiving Complaints Facility Administrator contact information: Patsey Bridges No Intimidation, Retaliation, or Request to Waive Rights Click here to learn more about The Office of the Medicare Ombudsman's (OMO) or go to: http://www.medicare.gov/Ombudsman/activities.asp
NM Department of Health The Surgery Center cannot ask patients to waive their right to complain to the government or to the facility. Duty To Mitigate Documentation of Complaints Complaints Against a Business Associate [top]
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